Support

Getting Started

  1. Who qualifies for mPOS?

    You will need to be a legitimate licensed business owner based in Malaysia, and meet the acceptance criteria set by the acquiring bank. It helps if you’ve been in business for awhile and have a place of business. We apologise in advance as we can’t guarantee that all applications will be approved. Do give us a call for drop us an email for further details.

  2. Why choose card payments over Fasspay MPOS instead of cash or regular card terminals?

    Firstly, MPOS terminals tend to be more affordable for businesses compared to regular terminals. Since the mobile terminals function over WiFi or data, arm your staff with devices to collect payments at the table, at the counter, on the shop floor, in the middle of the queue, even right at the customer’s doorstep.

    Do away with the hassle of scrapping together endless mounds of paper receipts. Our receipts are fully digital and copies are sent to you via email, which you can store and retrieve anytime. No fading! Customers’ choose to receive their copies via email or SMS.

    Every transaction through the MPOS, is tagged with the customer’s digital signature, the time, date and location of the transaction. That’s added data to help protect you against chargeback.

    Payments via a smart device, opens up a whole new realm of possibilities for your business. We can hook up with your loyalty system or digital menus to the payment app for an enhanced customer service experience.

  3. Why Fasspay?

    We’ll handle the hassle of opening up a merchant account for you, provide card readers, install your new MPOS system and train you in its use. As part of the leading provider of MPOS technology, Soft Space, our team is best equipped to help you get the most out of your MPOS system. This includes setting up the app, troubleshooting, and even integrating the application to your existing POS systems. We could even work with you to develop customised solutions for your business.

  4. Will I need a Hong Leong Bank account to be eligible?

    Not necessarily, you can use your existing company bank account to apply for HLB MPOS. There may be a slight difference in the time taken for money to be deposited into non HLB accounts.

  5. Where and when do I get my money?

    Our partner bank will direct the money from your MPOS transactions directly to the account of your choice. Usually the funds will be received the day after (Transaction time + 1 day) the transaction has been settled for Hong Leong Bank to Hong Leong Bank accounts. For non Hong Leong Bank accounts, the standard IBG transfer period applies post-settlement.

  6. How do I sign up for an account?

    Sign up here. Call us at +603-74941222 or email us at helpdesk@fasspay.com. A Fasspay Account Manager will be in touch with you.

  7. When will I get my new Fasspay card reader?

    Within three (3) to five (5) working days of receiving your User ID and Pin number via email and first time Activation Code via SMS from the Bank.

  8. What devices are compatible with the Fasspay system?

    For the application version “HLB mPOS”, the following brands and models have been tested and found to be compatible (as of 1/6/2014):

    • Apple iPhone 4
    • Apple iPhone 4s
    • Apple iPhone 5
    • Apple iPhone 5s
    • Apple iPhone 3GS
    • Apple iPad (1st Gen)
    • Apple iPad (2nd Gen)
    • Apple iPad (3rd Gen)
    • Apple iPad Air
    • Apple new iPad
    • Apple iPad Mini
    • Apple iPad Mini with Retina Display
    • Apple iPod Touch (4th Gen)

    • HTC HTC Desire
    • HTC HTC Desire 200
    • HTC HTC Desire 500
    • HTC HTC Desire HD
    • HTC HTC Desire S
    • HTC HTC EVO 3D
    • HTC HTC One
    • HTC HTC One V
    • HTC HTC Sensation XE
    • HTC HTC Sensation XL
    • HTC HTC Sensation Z710e
    • HTC HTC Vision
    • HTC HTC WildFire S

    • Samsung Galaxy Gio
    • Samsung Galaxy Grand
    • Samsung Galaxy Grand 2
    • Samsung Galaxy Mega
    • Samsung Galaxy Mega
    • Samsung Galaxy Nexus
    • Samsung Galaxy Note
    • Samsung Galaxy Note 10.1 (2014 edition)
    • Samsung Galaxy Note 2
    • Samsung Galaxy Note 3
    • Samsung Galaxy Note 3 LTE
    • Samsung Galaxy Note 8.0
    • Samsung Galaxy S
    • Samsung Galaxy S II
    • Samsung Galaxy S II G
    • Samsung Galaxy S III
    • Samsung Galaxy S III
    • Samsung Galaxy S III mini
    • Samsung Galaxy S III mini
    • Samsung Galaxy S III Mini
    • Samsung Galaxy S Plus
    • Samsung Galaxy S4
    • Samsung Galaxy S4 mini
    • Samsung Galaxy Tab 10.1
    • Samsung Galaxy Tab 2 10.1
    • Samsung Galaxy Tab 2 7″
    • Samsung Galaxy Tab 3
    • Samsung Galaxy Tab 3
    • Samsung Galaxy Tab 3 7′
    • Samsung Galaxy Tab 3 8″
    • Samsung Galaxy Tab 7.0 plus
    • Samsung Galaxy Win
    • Samsung Galaxy Win
    • Samsung Galaxy Xcover

    • HUAWEI
    • HUAWEI MediaPad 7 Youth

    • Asus fonepad

    • LG Nexus 4

    • Sony Xperia S
Sign up to get started
Back to top